Web infrastructure management: hosting, domains, email and backups looked after properly

Behind every website sits a collection of moving parts nobody thinks about until one breaks: the domain and its renewal date, the DNS records pointing it at the right server, the hosting, the SSL certificate, the email settings that keep your invoices out of spam folders, the backups and the software updates. In a lot of UK businesses these are spread across five or six accounts, set up by different people over a decade, with logins sitting in someone’s old inbox.

Web infrastructure management means one team knows where everything is, keeps it current, and fixes it when something goes wrong. We do this for websites, shops and web applications for businesses across the UK, from our base in London. To be clear about scope: we don’t manage office networks, laptops or printers. Our focus is the infrastructure behind your digital products.

Signs it needs attention

• Nobody is sure who controls the domain, or it’s registered to a former employee, a founder who left, or an agency that closed.
• The SSL certificate has expired before and visitors saw a full-page security warning.
• Emails from your domain land in customers’ spam folders, or bounce.
• WordPress and its plug-ins haven’t been updated for months because everyone is scared of breaking something.
• You don’t know whether backups exist, where they are, or when they last ran.
• The site is slow, the host blames the website, and the developer blames the host.

The domain one is the most dangerous. We’ve seen businesses lose their site and email for days because a renewal reminder went to an address nobody checks. It is entirely avoidable.

What we manage

• An inventory of domains, DNS, hosting, email services and third-party tools, with ownership moved to your company where it isn’t already.
• Domains and DNS: renewals on auto-pay in your name, DNS ideally on Cloudflare for speed and resilience, and registrar lock switched on.
• SSL certificates with automatic renewal and monitoring, so expiry can’t sneak up on you.
• Email authentication: SPF, DKIM and DMARC set up and checked. Google and Yahoo have required these from bulk senders since 2024, and they improve deliverability for everyone.
• Hosting: server updates, PHP versions, resource monitoring and capacity planning before your busy season, not during it.
• Updates for WordPress, WooCommerce and frameworks, tested on staging before they reach the live site.
• Backups: daily off-site copies, with restore tests every few months.
• Monitoring of uptime, errors and Core Web Vitals, with alerts and a short monthly summary.
• A credentials record held securely and shared with you, so the business never depends on one person’s memory.

How we work

Inventory and handover

We find everything: registrars, hosts, DNS, email providers, analytics, payment accounts, CDN and form services. Anything registered to an individual or an old supplier gets moved into an account your company controls. It’s all written down in one place.

Stabilise

Then the urgent items: domains and certificates close to expiry, missing backups, PHP versions past end of life, broken email records.

Routine care

Each month we apply and test updates, check backups ran, review monitoring and renew anything coming due. You get a short plain-English summary of what we did and anything we think you should know.

Respond when things break

If the site goes down, you contact developers who already know your set-up, not a ticket queue starting from scratch. We find the cause, fix it, and tell you what happened and what we changed so it doesn’t happen again.

Why one team for all of it

When hosting, domain, email and website are each looked after by someone different, problems fall into the gaps. A slow page can be the server, a plug-in, an uncompressed image or a DNS setting, and every supplier can reasonably say it isn’t theirs. Because we build websites and manage the infrastructure underneath, we can follow a problem from the browser to the server without passing it on.

Hosting: where we’d put a typical site

Hosting and domain fees are paid directly to the providers, in your company’s name. We don’t mark them up or resell them. More detail on hosting choices is on our cloud solutions page.

What it costs

Infrastructure care is booked as hours that never expire, so you only pay for work done. WordPress sites are billed at £50 an hour as WordPress development; custom applications at £60 an hour. All excluding VAT.

• First inventory and stabilisation for a typical small business site: 4 to 10 hours. 10 WordPress hours is £500 less 5 % = £475 plus VAT.
• Ongoing monthly care for a standard WordPress site: 1 to 3 hours a month. A block of 20 hours (£1,000 less 15 % = £850 plus VAT, £1,020 inc. VAT) covers most sites for the best part of a year.
• A busier WooCommerce shop or custom app: more like 3 to 5 hours a month, so a 50-hour block at the relevant rate.

No monthly contract, no minimum term. If you’d rather a fixed monthly plan, our guide to what a WordPress maintenance plan should include explains how to compare what’s on offer.

Wherever you are in the UK

All of this is done remotely, so it makes no difference whether your business is in Newcastle, Swansea or Norwich. We’re a phone call away on 020 3918 3814 when something looks wrong, and the hours you bought months ago are still there on a bad day.

Get your set-up under control

Send us your domain name and whatever you know about where things are hosted, even if that isn’t much. We’ll map it out and tell you what needs fixing first. Contact us, or read about our website security service if you’re worried something is already wrong.