Terms of business

These terms apply when you buy a website package, pay for a website by the month, book development or design hours, or otherwise ask WE-DEV LTD to provide services. Please read them before you order. If you are buying as a consumer (an individual acting for purposes outside your trade or business), some sections apply to you differently; these are clearly marked. Nothing in these terms affects your statutory rights as a consumer.

1. About us

We are WE-DEV LTD, a company registered in England and Wales with company number 15878974, whose address is Unit 6, Block 3, Woolwich Church Street, London SE18 5PQ. You can contact us at info@we-dev.uk or on +44 (0)20 3918 3814.

2. Definitions

• “Package” means one of our fixed-price website packages (Startup Website, Pro Website, Elite Website or Business / E-commerce), including any add-ons you buy with it.
• “Studio” means WE-DEV Studio, our online tool in which you build a website from one of our templates.
• “Monthly plan” means a website built in Studio that you pay for by the month instead of buying it as a Package. Section 22 applies to it.
• “Hours” means prepaid time bought through our hire page or agreed in a quote.
• “Order” means your purchase of a Package, a Monthly plan or Hours, or your acceptance of a quote.
• “Deliverables” means the designs, code, content and other materials we create for you under an Order.
• “Business customer” means anyone who is not a consumer.

3. Quotes and how the contract is formed

3.1 Package descriptions and hourly rates on our website, and written quotes, are invitations to order. Written quotes are valid for 30 days unless they say otherwise.

3.2 A contract is formed when you complete payment online and we send you a confirmation email, or when you accept a written quote and pay the deposit. The contract consists of these terms, the Package description or quote, and any written scope we agree with you. If they conflict, the agreed written scope or quote takes priority over the Package description, and both take priority over these terms, except for sections 12 and 13, which always apply.

3.3 Work outside the agreed scope is extra. We will tell you before doing it and either quote a fixed price or use prepaid Hours with your agreement.

4. Prices, VAT and payment

4.1 All prices are shown in pounds sterling and exclude VAT. VAT is added at the current rate (20 % at the date of these terms) and shown separately at checkout and on your invoice. Package prices shown as offer prices apply to Orders placed while the offer is shown.

4.2 Payment is taken online by card through Stripe. We do not see or store your full card details.

4.3 Deposits. You can pay the full price when you order, or pay a deposit of 50 % of the total, including VAT.

• For Packages, the balance is due when the website is ready to launch. We put the site live and hand over the logins once the balance is paid.
• For Hours, the balance is due before the Hours covered by the deposit are used up, or before we hand over the finished work, whichever comes first. We send you a secure payment link.

4.4 If you do not pay an amount when it is due, we may pause work until it is paid. For business customers, we may also charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

4.5 Volume discounts for Hours (5 % from 10 hours, 10 % from 15, 15 % from 20, 20 % from 50 and 25 % from 100) are applied automatically to the Hours bought in a single Order.

5. Hours

5.1 Prepaid Hours never expire. You can use them in one go or over any period.

5.2 An Hour is time spent on your work, including development, design, testing, deployment, and calls or meetings about your project. We record time in 15-minute increments and will share a timesheet with you on request and when Hours are used up.

5.3 Before starting a task, we will give you an estimate if you ask for one. Estimates are our honest view, not a fixed price. If a task is likely to exceed its estimate by more than 20 %, we will tell you before continuing.

5.4 Hours are tied to the rate of the service you bought. With your agreement, they can be used for another service at that service’s rate (for example, 10 Hours at £50 can be used as £500 of work at £65 an hour).

6. Timelines and delivery

6.1 Package timelines (about two weeks for Startup, two to three weeks for Pro and three to six weeks for Elite) and any dates in a quote are estimates. They start when we have received your deposit and the content we need, and they depend on you giving feedback promptly.

6.2 We will keep you informed of progress and tell you as soon as possible if we expect a delay on our side.

6.3 If you do not provide content, feedback or approvals for more than 60 days after we ask for them, we may pause the project. We will tell you before doing so. If the project remains paused for a further 30 days, we may treat it as complete for the stages already delivered and invoice for work done.

7. Your responsibilities

You agree to:

• provide accurate information, content (text, images, logos) and feedback in good time;
• make sure you have the right to use any content you give us, and that it is lawful and does not infringe anyone else’s rights;
• give us the access we need to your hosting, domain and existing systems, and keep your own copies of important data;
• review and test the work we show you, and tell us about any problems promptly;
• be responsible for the legal content of your own website, including your privacy notice, terms of sale and compliance with the laws that apply to your business, unless we have agreed in writing to help with them.

Work we do not take on. We do not build, host or maintain websites, software or content that are unlawful in the United Kingdom, that infringe someone else’s rights, that are designed to mislead or defraud people (for example fake shops, phishing pages or fabricated reviews), that distribute malware or collect personal data unlawfully, or that promote hatred, violence or the exploitation of others. You agree not to ask us for work of this kind.

8. Approvals, revisions and acceptance

8.1 Packages include the revisions described in the Package. The Business / E-commerce Package includes unlimited design revisions during the design stage; other Packages include reasonable revisions within the agreed scope. Changes after you have approved a design, or that add to the scope, are extra work under section 3.3.

8.2 When the work is ready, we will ask you to check it on a staging site. The work is accepted when you approve it or put it into live use, or 14 days after we ask for your approval if you have not reported a material problem.

9. Third-party services and hosting

9.1 Websites rely on third-party products such as WordPress, plugins, themes, fonts, stock images, hosting, domain names and payment providers. These are provided under their own terms and licences, which you may need to accept. Where possible we register them in your name.

9.2 Unless we agree otherwise in writing, hosting, domain renewals, premium plugin licences and third-party fees (such as Stripe transaction fees) are not included in our prices, except where a Package says so (for example, the free domain name for five years included in the Business / E-commerce Package).

9.3 We are not responsible for failures, changes or price increases by third-party providers, but we will help you deal with them.

10. Ownership and intellectual property

10.1 When you have paid in full for an Order, we assign to you the copyright and other intellectual property rights in the bespoke Deliverables created for you under that Order. Until then, we grant you a licence to use the Deliverables only to review and test them.

10.2 We keep ownership of our pre-existing tools, code libraries, know-how and general techniques that we use across projects. Where they form part of your Deliverables, we grant you a perpetual, royalty-free, non-exclusive licence to use, modify and maintain them as part of your website or software.

10.3 Third-party materials (section 9) remain owned by their providers and are licensed to you under their own terms. Open-source software is licensed under its own licence, such as the GPL for WordPress.

10.4 Unless you tell us otherwise in writing, we may mention you as a client and show screenshots of public parts of the work in our portfolio. We will never publish confidential information.

11. Our commitment and bug fixing

11.1 We will provide our services with reasonable care and skill, and make sure the Deliverables materially match the agreed scope.

11.2 For 30 days after launch or acceptance, we will fix, free of charge, any defect caused by our work that you report to us. This does not cover problems caused by changes made by you or others, third-party updates, hosting failures or new requirements.

11.3 We aim for Lighthouse scores of 100 and WCAG 2.2 AA on the templates we build. These are aims for the templates as delivered, not guarantees: scores can change with your content, third-party scripts, hosting and later updates.

11.4 If you are a consumer, you also have rights under the Consumer Rights Act 2015. If our service is not performed with reasonable care and skill, you can ask us to repeat or fix it, or, if we cannot, to give you a price reduction.

12. Limitation of liability

12.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law, including your statutory rights as a consumer.

12.2 Business customers: subject to 12.1, we are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss. Our total liability arising from or in connection with an Order is limited to the total amount you have paid under that Order.

12.3 Consumers: we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses, as our services to consumers are for domestic and private use.

13. Cancellation by consumers (14-day right)

13.1 If you are a consumer and you ordered online or otherwise away from our premises, you have a right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of the day the contract was formed, without giving a reason.

13.2 To cancel, tell us clearly before the 14 days end, for example by emailing info@we-dev.uk with your name, order details and the date of your order. You may use this wording if you wish: “I hereby give notice that I cancel my contract for the supply of the following service”, followed by the service, the date you ordered it, your name, your address and the date of your notice. We will confirm receipt by email.

13.3 We will refund your payment within 14 days of the day you tell us you are cancelling, using the same payment method, with no fee.

13.4 If we start work during the 14 days. We will only start work during the cancellation period if you expressly ask us to, which you do at checkout. If you then cancel, you must pay for the work done up to the time you tell us you are cancelling, in proportion to the full service, and we will refund the rest.

13.5 If the work is complete. If you asked us to start during the cancellation period and acknowledged that you would lose your right to cancel once the service has been fully performed, you will no longer have the right to cancel once it is fully performed. For Hours, this applies to the Hours that have been used.

14. Cancellation by business customers

14.1 You may cancel an Order at any time by writing to us. We will invoice for work done up to the date of cancellation, at the hourly rate for the relevant service, and refund any balance of what you have paid. If the work done exceeds what you have paid, you must pay the difference.

14.2 As a goodwill gesture, business customers may also ask for a full refund of Hours that have not been used within 14 days of payment. After 14 days, unused Hours are not refundable but never expire.

15. Money-back guarantee (Elite Website)

15.1 The Elite Website Package includes a money-back guarantee on design. We will design your homepage and offer up to three rounds of revisions.

15.2 If, after those revisions, you are not satisfied with the design, you can ask for a full refund of everything you have paid for the Elite Website Package by telling us in writing before you approve the design and before development starts. We will refund you within 14 days of your request, using the original payment method.

15.3 The guarantee does not apply once you have approved the design or asked us to start development, or if you have not provided the content and feedback we requested within 30 days of our request. It does not cover third-party costs that you have approved and that we cannot recover, such as domain names or premium licences bought in your name.

15.4 If you claim under the guarantee, you will not receive or use the designs, and the licence in section 10.1 ends.

15.5 The guarantee is in addition to, and does not replace, your statutory rights as a consumer.

16. Cancellation by us

16.1 We may cancel an Order by writing to you if you do not pay an amount when due and do not pay within 14 days of a reminder, if you seriously break these terms, or if events outside our control prevent us from performing for more than 60 days. If we cancel for reasons other than your breach, we will refund any amount paid for work not yet done.

16.2 We may decline an Order or a request for a quote before work starts, for any reason. If you have already paid, we refund everything you paid for that Order.

16.3 If, after work has started, we reasonably believe that the work, your content or the intended use of the site is of the kind described in section 7 as work we do not take on, we may suspend work straight away and cancel the Order by writing to you. You pay for the work done up to that point at the hourly rate for the service, and we refund the rest of what you have paid. We may report unlawful activity to the relevant authorities where the law requires or allows it.

16.4 If you are a business customer and someone makes a claim against us because of unlawful content or instructions you gave us, you will cover the reasonable losses and costs we incur as a result.

17. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as major outages of third-party services, internet failures, extreme weather or serious illness. We will tell you as soon as possible and do what we reasonably can to reduce the effect.

18. Confidentiality and data protection

18.1 We keep confidential any non-public information you share with us and use it only to deliver our services.

18.2 Our privacy policy explains how we use personal data about you. Where we process personal data on your behalf (for example, your customers’ enquiries or orders), we act as your processor, and the data processing terms required by Article 28 of the UK GDPR will apply. We will provide them in writing on request or as part of the quote.

19. Complaints

If you are unhappy with our service, please email info@we-dev.uk. We will acknowledge your complaint within two working days and aim to resolve it within 14 days.

20. General

20.1 We may change these terms from time to time. The terms in force when you place an Order apply to that Order.

20.2 You may not transfer your rights under a contract without our consent. We may transfer our rights to another business, and will tell you if we do; if you are a consumer and unhappy with the transfer, you can cancel and receive a refund for work not done.

20.3 If a court finds part of these terms unenforceable, the rest will continue to apply.

20.4 If we delay enforcing a right, we can still enforce it later.

20.5 Only you and we have rights under the contract; no one else can enforce it under the Contracts (Rights of Third Parties) Act 1999.

21. Governing law and jurisdiction

These terms and any contract between us are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, except that if you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

22. Websites paid by the month (Studio Monthly plan)

22.1 What this section covers. This section applies only to a Monthly plan. Where it says something different from the rest of these terms, this section applies. In particular, sections 4.3 (deposits), 10.1 (transfer of ownership on payment) and 14.1 (cancellation by business customers at any time) do not apply to a Monthly plan.

22.2 What you get. While the Monthly plan runs we keep the website you built in Studio online: we check it before launch, connect its contact form, host it on our servers and provide its web address. The web address is either a new .co.uk name that we register in your name and renew at our cost while the plan runs, or a name you already own, which we connect. The pages and features covered are those of the price band shown when you order (up to 5 pages, 6 to 10 pages, or a site with online booking).

22.3 What you pay. When you order, your card is charged a one-off set-up fee, any extras you chose, and the first monthly fee. The monthly fee is then charged to the same card on the same day of each following month (or the last day of the month, where a month is shorter). The set-up fee, the monthly fee, VAT and the total charged today are shown before you pay. Payment is taken by Stripe; you can change the card, and see your invoices, from your Studio account.

22.4 Minimum term. The Monthly plan runs for a minimum of 12 months from the day of your first payment. After that it continues from month to month until you or we end it.

22.5 Ending the plan. You can end the Monthly plan by emailing info@we-dev.uk at least one month before the date you want it to end. The end date cannot be earlier than the last day of the minimum term. We confirm the end date by email, take the last payment that falls before it, and take no payments after it. This does not affect a consumer’s right to cancel within 14 days under section 13.

22.6 Ending it early. If you ask to end the Monthly plan before the minimum term is over, or we end it under section 22.9 or section 16 because of something you did or did not do, the monthly fees for the months left in the minimum term become payable. If you are a consumer, we reduce that amount by the costs we save because the website is no longer online.

22.7 If a payment fails. If a monthly payment does not go through, the payment is tried again and we ask you to update your card. If it is still unpaid 7 days after it was due, we may pause the website: visitors then see a short notice that the site is temporarily unavailable. Nothing is deleted, and the website goes back online when the overdue payment has been taken. Monthly fees remain due for the time the website is paused under this section, and that time counts towards the minimum term.

22.8 Other reasons we may pause the website. We may also pause the website if we reasonably believe that its content or use is of the kind described in section 7 as work we do not take on, or if we need to in order to protect our servers or other customers. We tell you why by email and put the site back online as soon as the reason has gone. If we pause the website for a reason that is not your responsibility, you do not pay for the time it is paused.

22.9 Long non-payment. If a payment is still unpaid 30 days after it was due, we may end the Monthly plan by writing to you. Section 22.6 then applies.

22.10 Where the website lives and who owns what. A website on a Monthly plan is a service that we host for you. It runs only on our servers; it is not handed over as files and cannot be exported, downloaded or moved to another host. We keep ownership of the website itself: its design, templates and code, and Studio. For as long as the plan runs and is paid for, you have the right to use the website as your business’s website. The words, photos, logo and other material you added remain yours, and so does a web address registered in your name.

22.11 When the plan ends. On the end date we take the website offline. If you ask within 30 days of the end date, we send you a copy of the words and images you added, and we release a web address registered in your name so that you can move it to another provider. After 30 days we may delete the website and its content. If you would rather keep the website, you can ask us at any time for a price to buy it outright as a Package; ownership then passes to you under section 10.

22.12 Changes to your website. You can keep editing your website in Studio, and we publish your changes after checking them. If a change takes the website into a higher price band (more than 5 pages, or online booking), we tell you the new monthly fee first; if you go ahead, it applies from your next monthly payment.

22.13 Changes to the price. We do not change your monthly fee during the minimum term, except under section 22.12 or where the rate of VAT changes. After the minimum term we may change it by giving you at least 30 days’ notice by email; if you do not accept the new fee, you can end the plan on the day before it applies, without the one month of notice in section 22.5.

22.14 Refunds. Monthly fees pay for the month in which they are charged and are not refunded for a month that has started, and the set-up fee is not refunded once we have started work on your website. This is subject to section 13 if you are a consumer, and to your rights if we do not provide the service as we should.

See also our refund policy and cookie policy.